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Microsoft Office 365 Support
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Sylbek Cloud Support for your business

Category: Microsoft Office 365 pricing > Sylbek Cloud Support
Updated: 2021-07-03




Short description of this page. Short description of this page. Sylbek Cloud Support: Our support for your Office 365 or Microsoft 365 tenant (new or existing): consulting, planning, configuration, protection and remote support


What is Sylbek Cloud Support

We hear from many customers that choosing the right Microsoft 365 plan is not easy. There are many combinations, Adds-Ons and often even tariff names are not clear.

Even after the plan decision is made, many companies struggle to find qualified personnel to secure their data, identities and devices. If this is the case for your company, let's discuss it without any cost or obligation.

We can provide a free consultation to help you select the right Microsoft 365 plan based on your individual needs, see below. For other things like initial setup, custom configuration, backup, migration of data and user issues, we can support you, see the prices below.

Possibly with 10h per month Sylbek Support, you will be able to solve your resource bottleneck permanently, so that your technician can do the rest.

Sylbek Support FAQ (frequently asked questions)


Q.1
We are a small business using Microsoft Office Home & Business 2016, what are the benefits of using Office 365?

A.1
Office 365 is provided as a subscription and combines most team oriented and always up-to-date features. With a subscription, you always get the latest features, fixes and security updates.
You also get additional online storage and features to help you better collaborate with your customers and employees through Exchange, OneDrive, SharePoint Teams, and more.



Q.2
Is a permanent Internet connection required to work with Office 365?

A.2
No, internet access is required to install and activate Office 365. You have to connect to the internet at least every 30 days, otherwise your apps will go into a read-only mode until you connect to the Internet.

Saved documents in the OneDrive desktop app will sync to cloud storage as soon as an Internet connection is available.
You should connect to the Internet regularly to keep your version of Office 365 up to date and benefit from automatic upgrades.



Q.3
Can I use my corporate email like firstname@my-company.com in Microsoft 365 Business plans?

A.3
Yes, you can use your email to communicate with customers via Outlook and all other Microsoft 365 apps. You can also use your email (as a username) to log in to Microsoft 365 services. We can help you migrate your existing domain to Microsoft 365 tenant or register a new domain for you.



Q.4
I need a Microsoft 365 subscription, but why should I order it from you?

A.4
The strongest argument for working with us is that you get support in deciding on the right subscription. We support you from the beginning to save your monthly costs, for example, not all accounts have to be from the same plan. We also have reasonable prices, up to 10% cheaper, with monthly subscriptions and terms. Customer as tenant owner is free and independent to manage his tenant by himself at any time.



Q.5
What are the next steps after writing for an Office 365 E3 offer?

A.5
You will receive a PDF offer by email. Before that, it may be necessary to clarify something, by phone (or video meeting). It is still possible that our offer does not meet your expectations, in this case please contact us again.

If you agree with our offer, you will receive an order confirmation. At the same time we will order Office 365 E3 for you and check if the tenant can be named @your-company.onmicrosoft.com. If the name is taken, we will contact you with an alternative proposal. This name is still important (e.g. for SharePoint), even if you want to use your own domain like @your-company.com instead.

Within a few hours you will receive the necessary access for your Office 365 E3 tenant, so you can get started. If you need any assistance with installation, securing the tenant, please contact us, you can find our support prices below.



Q.6
We would like to test Microsoft 365 Business Premium before ordering, can you support us?

A.6
We can create a test tenant for Microsoft 365 Business Premium for your company free of charge for max. 20 users and duration of 90 days. We can actively support you in this process so that customer specific configurations can be adopted for productive operation, if you wish so.



Sylbek Cloud Support - pricing

The work content and duration is transparently presented to the customer via the Jira ServiceDesk ticket system. Support in office hours Mon-Fri 08:00-17:00, ticket processing for standard support within 8 hours.

From 1h: 95 €/h     From 10h: 85 €/h
Planning and initial configuration: Hybride Migration, Domain installation, user import, auto-licensing, dynamic groups, AzureAD integration, Endpoint Manager, WVD, MDATP, DLP, ATP and similar
From 1h: 75 €/h     From 10h: 65 €/h
Group creation and access authorization for SharePoint, Azure cloud storage, Windows 10 Multi-session, apps distribution via Endpoint Manager, backups, monitoring and similar
From 1h: 55 €/h     From 10h: 45 €/h
User questions and routine work, account changes for employees joining, leaving, recurring rights assignments, authorizations, Windows 10 desktop helpdesk and similar
From 1h: 0 €/h
Free consulting on the topics: Microsoft licenses and cost savings, modern and flexible workplaces, specifics of the customer network, recommendations for possible migration